Overview

This Refund Policy applies to purchases of PeopleSearchFor (the "Service"). It forms part of our Terms of Service. Where there is any conflict between this policy and the Terms of Service on refund-specific issues, this policy applies.

1. Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles refunds and returns.

Refunds are processed by Paddle using the original payment method, normally within 14 days of approval. Paddle's own Refund Policy and Buyer Terms also apply to your purchase. Where Paddle's policy, your statutory rights, or this policy differ, the highest level of rights available to you will apply.

2. Statutory cancellation rights

If you are a consumer in the UK or EU, you have a right to cancel within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers in some other countries have comparable rights, and Paddle applies the window required in your jurisdiction.

Where you ask us to begin providing the Service immediately, you acknowledge that you may lose this right once the Service has been fully performed. Where you cancel within the window having used part of the Service, we may deduct an amount proportionate to the credits you have consumed, and will refund the balance.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015.

3. Our 14-day guarantee on first purchases

If you are unhappy with the Service, you can request a full refund within 14 days of your first purchase, for any reason.

This applies to your first paid purchase only, and provided you have used no more than 25 credits at the time you request the refund. If you have used more than that, we will still consider your request under section 6.

This guarantee is in addition to any statutory right you have under section 2, and does not replace it.

4. Subscriptions

Subscription fees are charged in advance for each billing period.

If you cancel a subscription, it remains active until the end of the current billing period and then does not renew. Cancellation does not itself entitle you to a refund for the current period, except where required by law or where this policy states otherwise.

5. Credits

Credits are consumed when a search runs, whether or not the results are useful to you. Enrichment is metered separately from search.

Credits that have been consumed are not refundable.

Unused credits do not roll over between billing periods and have no cash value, except where this policy expressly provides for a refund of unused credits.

6. When we will refund

We will normally approve a refund where:

• you are exercising a statutory cancellation right described in section 2, or the guarantee in section 3;
• you were charged for a renewal after cancelling, or were charged in error or more than once for the same billing period;
• a material technical fault prevented you from using the Service for a significant part of a billing period, and we were unable to resolve it within a reasonable time; or
• we terminate or discontinue the Service without cause, in which case we will refund unused credits and any prepaid fees covering the remainder of your billing period.

If something has gone wrong with your account, your billing, or a search that did not return what it should have, please contact us at [email protected] before requesting a chargeback. We would rather resolve it directly, and we will usually be able to.

7. When we will not normally refund

Outside the guarantee in section 3, we will not normally approve a refund where:

• credits have been consumed and you are dissatisfied with the results returned;
• the Service did not produce the commercial outcome you expected, including SEO performance, rankings, traffic or revenue;
• you did not use the Service during a billing period;
• you forgot to cancel before a renewal date, outside any statutory right that applies; or
• we suspend or terminate your account for breach of the Terms of Service.

We assess requests individually and may approve a refund outside these circumstances at our discretion. If your situation is not covered here, please ask. We would rather hear from you than have you out of pocket, and we take a practical view of genuine problems.

8. How to request a refund

You can request a refund by:

• using the "View receipt" or "Manage subscription" links in your Paddle order confirmation email;
• visiting Paddle's buyer support site at paddle.net; or
• contacting us at [email protected].

Please include the email address used at checkout and your order or receipt reference. We aim to respond to refund requests within 2 to 3 working days. If you are not satisfied with the outcome, you can escalate the matter to us at [email protected] and we will review it.

9. Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase applies to that purchase.

10. Contact

PeopleSearchFor Email: [email protected]